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Sal-FreeTM
Centre
"Sal-FreeTM"
means an ingredient or product does
not contain any salicylates. It is a reserved
term. * A trademark of Guai-Support.
Warning:
Read
About Salicylates
before purchasing products NOT listed in these data bases.
For information, click on the arrows to open
these drop-down boxes.
DISCLAIMER -
HELP
Information and Assistance
Become a Guai-SupportTM Member
Revised
June 15, 2007
Not a member yet? There are 2 ways to
join Guai-Support & 2 ways to manage your account (including signing off &
setting NOMail). Web access at the GG archives interface
or via e-mail commands. If you wish to join, leave or manage your account
during the archive downtime, you can do so via e-mail commands instead.
Some people prefer the e-mail option anyway as it can be formulated
so that admin can track the status of your commands if you are having
difficulties.
There are no difficulties involved with these 3
following, most used links however, which are in a quick e-mail
method.
Clicking on these links will open your email program1
and address your message (be sure it
sends using the address you are signed up to Guai-Support with)
- do not include a subject line or text in the body of either option:
To Unsubscribe,
click here
(An alternate option is to set NOMail to retain access to
archives but not receive mail - see directions below)
To get Admin Help,
click
here
More Account Options Available
Via Web Interface
(Archives Site)
Register Archives Password Via Web Access
Archives Help
Via E-mail Access
Register Archives Password Via
E-mail Command
Troubleshooting Subscriber Issues
Anti-spam
Programming
Policy
DIRECTIONS FOR SETTING ACCOUNT OPTIONS VIA WEB INTERFACE
(archives site)
Click
here to Join Guai-Support
(Once you've clicked on this link you will be
able to do all the above. Members will also be able to link to other pages
(see top left of page) such as the Guai-support Group archives interface, where members can check previous
discussions & read their mail after setting NOMail. You can also link
to Subscriber's Corner where you can see all the
lists you are subscribed to, or all the public lists on the server.
The archives site is closed daily for
Maintenance at midnight USA EST for approximately 45 minutes.)
Check the options that suit you,
i.e., digest, regular mail and choose your topics (there are 4 topics already
set and you can add the 5th, OTHER, or remove as you choose) and then check 'Join the List'..
To confirm your identity and prevent third
parties from subscribing you to the list against your will, an e-mail message
with a confirmation code will be sent to the address you specify in the form.
Simply wait for this message to arrive, then follow the instructions to confirm
the operation.
If you have a listserv password
you can click on highlighted portion of:
"Alternatively,
login
with your LISTSERV password (if
you have one) and update your subscription interactively, without e-mail
confirmation."
Options for
members
- check the appropriate boxes:
(You need to be a member to access the archives):
If mail on the list is too heavy:
DIGest
(1 daily message containing all the messages sent to GG that day)
Also, you must access them from the address
you are signed to the list under. Ditto for signing off and changing
options.
Check one of the digest versions boxes (html doesn't work
for everyone), then click on the "Update options" button (this delivers only
one mail message daily into your mail box, which contains all the messages for
that day).
You can read at the archives via searches for specific interest or you can
choose to read a particular week's messages and sort them into a preferred
order, i.e. by 'author', 'posted date', 'topic', 'chronological order' or 'most
recent first'.
Not all browsers that support HTML
support the HTML Digest format:
(which is built according to the RFC for HTML Digests). You may also have
an e-mail program that doesn't support HTML Digests. Unfortunately it takes trial
and error to figure out which form of digest works best for you.
The HTML MIME digest works well however.
You could attempt these fixes if it isn't
working for you;
NOMail (&
read the archives at your leisure. This will retain your ability to
access & read mail in the archives and post mail to the list
without receiving mail into your mail box).
Check the box "Mail delivery disabled temporarily" (under
the Miscellaneous heading), then click on the "Update options" button
Add or Remove Topics
Set topics
to those you prefer (NOT available in DIGest mode)
Scroll down to the topics heading and check or un-check
your choices, then click on the "Update options" button.
To Leave Guai-Support
Click on the box "Leave the list"
No need to sign off & sign
on again to change name or address:
To change your name simply insert your new name
in the space provided and
LISTSERV will make the change. To change your address simply insert your new address
in the space provided and
LISTSERV will make the change (this will retain your current settings).
Query Your Account
Query all aspects of your account at the archives
interface by inserting your name or e-mail address. If you don't remember
your e-mail address try inserting all those you normally use or which you've used
in the past. If you still can't find the e-mail address you are subscribed
under please
e-mail our posting mentor. Outline
your problem to her, give her the name you signed up under and she will
do her best to find your e-mail account.
Check your new options
(Topics, NOmail, etc) or change your address (whatever it is you want to do) and
then press the button labeled 'Update
Options'.
Make Guai-Support your home page (Not
active at the moment):
If you do, you might find negotiating between the
archives and the GG web site easier. You can click on the 'archives link' on the home
page or link panel on the right of every page, and once there you can click back to the GG web site by clicking on the
big blue link "GUAI-Support Home Page" from the archives.
REGISTER ARCHIVES
PASSWORD VIA WEB ACCESS
if you don't have one,
Click here
to register archives password
via web access .
Back to Top
ARCHIVES HELP
Click here
for a
helpful
archives document which includes a 'how to' register password.
Back to Top
DIRECTIONS FOR SETTING ACCOUNT OPTIONS VIA
E-MAIL
All the
e-mail commands
below
should be addressed to:
LISTSERV@COMMUNITY.LSOFT.COM
Leave the subject lines blank or
add something meaningful to you.
In the body of the email type the appropriate
command
in one line only:
(copy/paste
commands to ensure they are exact). Do not put part of a command on one
line and the rest on another. You can put as many commands in one
email to the LISTSERV as you wish so long as they are all complete
commands and line up at the left margin, down the page, one after another.
E-mail commands
are auto computer tasks and as such superfluous
data MAY invalidate commands.
If
your subscription seems to not to be progressing, send another after turning
off auto signatures and don't say
'thank you' or anything else
in the body of the e-mail.
The use of upper case here is just
to define the commands and settings in the examples but not necessary for you to
use either in common settings sent
to listserv or in subject lines when
you post messages to the list.
Difficulties:
If you have any difficulties with commands being activated please Insert
our posting mentor's e-mail address, i.e.,
wendy.howard@gmail.com
into the CC field of your subsequent attempts. Do not do this when setting
passwords.
To join Guai-Support
SUB GUAI-SUPPORT Yourfirstname Yourlastname
To temporarily stop all
e-mail while on vacations or needing a rest from mail etc.
Please set yourself to "NOMail" if/before you invoke your auto reply feature. Letting people know that you are "out of the office" or will not be responding
to e-mail messages is great, however, when every message sent to you sends your "auto
reply" message back to the list, that creates a problem.
SET GUAI-SUPPORT NOMail
Note: Due to network delays, you may still receive mail after you have sent commands
because mail that has been queued to be sent to you may not have reached you yet.
To begin receiving mail again
Due to network delays, you may still receive some mail after you have sent this command
because mail that has been queued to be sent to you may not have reached you yet.
SET GUAI-SUPPORT MAIL
To begin receiving in digest form
(causes the subscriber to receive one posting per digest cycle [typically daily]
rather than individual messages as they are processed by ListServ). Subscribers cannot restrict which topics they receive in DIGest mode.
SET GUAI-SUPPORT DIGest
To stop digest and receive individual e-mails
again
You will be able to reset your topic preferences.
SET GUAI-SUPPORT NODIGest
To receive just the index of e-mails
This invokes on e-mail message per digest
cycle containing only an index of subject topics for all messages during that
cycle
SET GUAI-SUPPORT INDex
To turn off index and receive individual e-mails
again
SET GUAI-SUPPORT NOINDex
Set topics to your preference
You can add or delete topics -
Use plus (+) and minus (-) signs.
Please be careful to PUT SPACES WHERE THEY BELONG in commands i.e.: a space
after each TKW but none after the symbols and before the TKW. Use the topic
setting examples here as templates.
Topicname must be replaced with the actual
topic keyword.
To delete a Topic you are presently receiving, send the command:
SET GUAI-SUPPORT TOPICS: -Topicname
To add a Topic you are not
presently receiving, send the command:
SET GUAI-SUPPORT TOPICS: +Topicname
More than one topic can be added
and/or deleted in a single command:
SET GUAI-SUPPORT TOPICS: +Topic1
+Topic2
(The first topic keyword must have the plus sign to show that this is an
addition, and not a replacement.)
To leave GUAI-SUPPORT permanently
You *must* SIGNOFF from the same address you subscribed with.
Due to network delays, you may still receive some mail after you have sent this command
because mail that has been queued to be sent to you may not have reached you yet.
SIGNOFF GUAI-SUPPORT
To check your
subscription settings
QUERY
GUAI-SUPPORT
If you don't remember
your e-mail address try inserting all those you normally use or which you've used
in the past. If you still can't find the e-mail address you are subscribed
under please
e-mail our posting mentor. Outline
your problem to her, give her the name you signed up under and she will
do her best to find your e-mail account.
To change your email address and retain
settings
This form of the CHANGE command
is sent from the old address by any subscriber and results in a
cookie being sent to the new address. This cookie MUST be confirmed by the new
address, exactly as it was entered, or the command will fail. Note that this
assumes that the user still has login access to both addresses, or at least the
ability to send mail from the old address.
CHANGE GUAI-SUPPORT NEWADDRESS
(replace
newaddress
with YOUR new address)
You will receive a confirmation request to your new address.
Follow it's instructions. This will retain your settings.
If you're unable to write from your old email address
subscribe from your new address. You will have to re-set your preferred
settings again and then e-mail
wendy.howard@gmail.com so
your old address can
be deleted.
To change the name associated with your
current email address and retain settings
SUBSCRIBE GUAI-SUPPORT NEWFIRSTNAME
NEWLASTNAME
(newfirstname IS your the new first
name now associated with this email address and newlastname IS the new last name
now associated with this email address).
SET ARCHIVES PASSWORD VIA E-MAIL
COMMAND
To set a new password, or change an existing
password, so you can access the archives:
PW REP YOURPASSWORD
(where "YOURPASSWORD" is the word of your choice, at least six alpha
and/or numeric characters long.)
You
will get two automatic responses to this email. One will echo the subject
line you used (if any), and in the body will say:
For security reasons, you will now be required to confirm the execution of
your command. Instructions are being sent to you under separate cover. This
step is necessary to prevent malicious users from registering a password in
your name.
You do not need to
do anything in response to this email. The other will have a subject line
containing "Command confirmation request..." and this one does require a
response. The easiest & most reliable, way to
respond to this is to click on the "Reply" button, type OK at the beginning of
the first line in the body of the email, hit your return button on your keyboard
and then send.
ANTI-SPAM PROGRAMS
We've
been noticing an increase in the use of rigorous anti-spam programs, in which
emails sent to the user of the program must confirm/verify their validity (by a
simple response) before the email is delivered to its destination. This is
perfectly fine for anyone to choose to use.
However, it is up to the user of that software to ensure that they can
communicate with the services to which they sign themselves up to.
In the case
of membership to this list, it is vital that everyone can receive emails from
these addresses:
Guai-Support Group's mailing list:
GUAI-SUPPORT@COMMUNITY.LSOFT.COM
The server that runs the mailing list:
LISTSERV@COMMUNITY.LSOFT.COM
This is the address to contact both Wendy and Tesa:
GUAI-SUPPORT-request@COMMUNITY.LSOFT.COM
Tesa
Marcon: vashtii@optusnet.com.au
Wendy Howard:
wendy.howard@gmail.com
Any automatic request for verification sent to these addresses will not be acted
upon, so if you use such software to help protect your computer, please take the
necessary steps to ensure mail from all five of the addresses listed above will
be received without impediment.
Should you choose to write to the list, with such anti-spam software running on
your computer, please add a note to your signature to indicate this, and that
all replies should be directed to the list rather than privately.
If you have any questions about this issue, please do not hesitate to
click here to send an e-mail with the details of your concern and we
will be here to help you. Ensure that your computer will accept email from the
above addresses first, or you will not receive a reply.
Back to Top
TROUBLESHOOTING
SUBSCRIBER ISSUES
Includes information
regarding why you may not be receiving mail and help to sort out the problems
Back to Top
1. The program
you have set to open, i.e.,
Choose your operating system's START (this is for Windows XP but I'm sure
they are all similar if not the same)
Next, choose, 'Control Panel'
Next, choose, 'Internet Options'
Next, choose, 'Programs'
Then, go to the drop down box under E-mail and check the email program you
want to open when you click on links to open your email program.
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